Omni Application – Setup Guide
Welcome to illumex’s Omni assistant for self-service data and analytics access.
Omni is an intelligent dialogue experience, enabling self-serve data exploration while ensuring proper governance. This democratizes analytics by allowing business users to quickly get data-driven insights through a conversational experience.
This guide will help you get started with setting up, using, and troubleshooting Omni’s Slack app. Follow the steps below to make the most out of your experience.
1. Installation Guide
Prerequisites
Before you start, please make sure:
- You have a Slack workspace where you can install the app.
- You have the appropriate permissions to add new apps to your Slack workspace.
Step-by-Step Installation
- (Slack-workspace Admin only) Add the app to your organization’s workspace:
Click on the below button or visit illumex Omni’s Slack App download page
- Click on Allow
- Sign-In into illumex’s platform with your credentials
2. Add the App to Slack:
- Open Slack for Desktop UI’s Home Screen
- Visit the App Marketplace by clicking on Apps -> Manage -> Browse Apps
- Search for illumex Omni Slack App.
- Clicking on the App’s logo will redirect you to the Omni App’s chat
3. Authorize the App:
- Omni’s Slack app does not require any special authorization configuration process. Instead, it simply matches your Slack email with your illumex user account. Here’s what you need to ensure:
- Email Match: Make sure your Slack user email is the same as your registered email with illumex.
- illumex User Setup: As long as you have an active user profile in illumex, you can immediately start using the app without any additional setup.
- Omni’s Slack app does not require any special authorization configuration process. Instead, it simply matches your Slack email with your illumex user account. Here’s what you need to ensure:
ℹ️ Note: If you encounter any access issues, verify that your Slack email matches your illumex application account email. If they differ, please update one of the emails or contact your illumex admin for assistance.
4. Verify Installation:
- You will see a default first message from Omni in its dedicated app channel, confirming the successful installation.
ℹ️ Note: If you encounter any issues during installation, refer to the Troubleshooting section below
2. Troubleshooting
Here are some common issues and how to resolve them:
Issue 1: “I can’t install the app in Slack.”
- Solution: Ensure you have sufficient permissions in your Slack workspace. Contact your workspace admin to verify your permissions.
Issue 2: “The app isn’t responding to questions.”
- Solution: Make sure you are sending your question correctly – On Omni’s app message window, type “Hello” and hit the Enter button, to verify your connectivity with the app. If the issue persists, contact [email protected]
Issue 3: “I see an error message when trying to ask a question.”
- Solution: contact [email protected] with the error message attached.
